Customer Service | Big Apple Jewels

Shipping & Delivery

Once Payment is received and clears, the item goes out within 24 hours. Items sent to a US address will ship via UPS with Insurance and signature-required. For international addresses, items will ship out via Fed Ex with Insurance and signature-required.

Alaska and Hawaii may require additional transite time.

International Buyers will be liable for all customs and duties.

Privacy & Security

For our Privacy and Security disclaimer please click here.

Layaway Plan

Minimum Deposit is 10%; There is no monthly minimum payment. Payment must be made in full within 90 days. If after 90 days, the balance is not paid in full, the item will be returned to stock and you will receive a store credit for the amount the previous payments made.

Returns & Replacements

Big Apple Jewels' aim is to make sure you are completely satisfied with your purchase. If you are not 100% satisfied with the item you can return it to us within 14 days of delivery.
You have the option of exchanging the item or receiving a refund for the full amount of the purchased item. Refunds will be issued in the same form of payment as tendered at the time of purchase.
Any custom order that is returned will be subject to a 15% restocking fee.

Appraisal Certificates

All of Big Apple Jewels' diamonds and jewelry come with an AGI official appraisal report. AGI is an independent appraisal laboratory. The company AGI Laboratories only employs graduate gemologists from GIA.
All items $1000.00 or more include an AGI appraisal certificate. For all items selling below $1000.00, the appraisal can be ordered for an additional fee of $50.00. Simply contact us with the request and we will process the report for you.

Pricing Disclaimer

Although Big Apple Jewels makes every effort to ensure our prices are the best in the market we reserve the right to refuse, cancel any orders in the event a product is listed at an incorrect price due to typographical errors. These mistakes are very rare and will be corrected within 24 hours.